Offer your customers a great service to track request. The ticket software system allows each user to save solutions to problems for reference at a later date. A control panel allows a great interface and each department can be tracked for ticket progress. We offer this free install for clients with Web hosting packages.
Customize the data collected from users when submitting a ticket to help get straight to the issue. You can create custom lists of data to add to each ticket or specific help topics for clients to choose from when creating a ticket. Custom Fields/Forms/Lists can be added to each web ticket created or only show up when a specific help topic is chosen. They can be configured as best suits your business needs. We install osTicket, a widely-used and trusted open source support ticket system.
|Web and Email Support
Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.
Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates.
Predefined responses for frequently asked questions.
Add internal notes to tickets for staff
Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.
|Alerts and Notices
Staff and clients are kept up to date with email alerts. Configurable and flexible settings.
Control staff's access level based on groups and departments.
|Assign & Transfer Tickets
Assign tickets to a staff and/or department.
|No signup Required
No user account or registration required for users (ticket ID/email used for login).
All support requests and responses are archived.
We offer this software as an service to our clients without any technical support. You can find a great community on Piwigo that are willing to help.
Free with services
We can help authors manage templates with theme parameters and configurations. These are all part of our tech support service to customers that are interested in our managed monthly service accounts only. Sign up here!
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